Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thelovewitch.nyc.Â
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thelovewitch.nyc.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thelovewitch.nyc.
Online Sessions:Â
Please note that you may change or cancel your appointment at any time up to 24 hours ahead of your appointment time by clicking on the link in your confirmation email. Cancellations made more than 24 hours ahead of your appointment time are 100% refunded.
If you wish to change your appointment less than 24 hours ahead of your time, please email info@thelovewitch.nyc and we will assist you.
Appointments canceled less than 24 hours ahead of your appointment time will receive a 50% refund.There is no refund for missed appointments or no shows.
Candle Services:
No refunds are given on spellwork that has been contracted unless The Love Witch fails to deliver services as described above in a timely manner according to the time-frames described discussed at purchase.Â
- By ordering spellwork, you are indicating that you have an informed belief in spiritual work and its traditional practices and wish to engage the services of a spiritual worker to perform magic on your behalf as part of an attempt to resolve certain life issues.
- You are also acknowledging that you have an understanding of the nature of spiritual folk magic and that although The Love Witch does guarantee that the work will be performed as contracted for, that your results may vary.
- While The Love Witch is a highly skilled magical worker, due to the free will of the client and actions that they may take to block or disturb the magical work being done, we can make no guarantees that the work will result in a successful outcome.
- You also acknowledge that spellwork is not a substitute for professional, legal, or healthcare advice.
- If you have any questions about this Spellwork Agreement, please contact email info@thelovewitch.nyc
Our product sales are final, but in the event of damaged orders we're happy to offer a replacement or refund. If item is defective or damaged in shipping, please save all packaging including mailing boxes and send photos of the packaging and item(s) to info@thelovewitch.nyc.